Payment is due at time of completed order. We accept all credit cards, debit cards, and PayPal with verified billing address. We also accept personal checks with picture ID or business checks for in-person transactions. Sorry, no COD's except on wholesale or special orders.
Please allow approximately 2 days turnaround time for item(s) to be shipped or delivered. If destination is local, we reserve the right to personally hand-deliver orders and eliminate third-party shipping to help keep shipping costs low. We currently ship to the contiguous US only. Sorry, we do not ship to Alaska, Hawaii, Puerto Rico, etc. Our shipping is currently flat rate at $5 and we aim to keep shipping costs as low as possible for our customers. We will notify you when your order is shipped or delivered and we usually will be able to provide a tracking number, although this is not guaranteed. Expedited, rush, or overnight shipping is currently not offered. We also reuse and recycle all packing materials such as boxes, paper packing, bubble wrap, etc. that are in good condition, so don't be surprised if your item is packaged in a reused box with a random company or product printed on it. This is good for the environment and also helps keep shipping costs low.
Local Customer Pickup
We also have an option for local customers to pick up their order in person at a mutually agreed upon place and time during one of our scheduled farmer's markets, craft shows, or other events we attend. No minimum order. By selecting LOCAL CUSTOMER PICKUP, customers can avoid shipping costs and pick up their orders in person. If the pick up option is selected, please make sure to include your email address and phone number so we can contact you to finalize a pick up location and time. If the local pick up option is used for a non-local destination outside of the Tri-State area, then the order will be unfortunately cancelled and your payment refunded.
Free Local Delivery Promotion
We will be offering free local delivery to your front door to at least Oct 31st, 2020. Orders must be a minimum of $20 and delivery address must fall within the area codes of either 513, 937, or 859. You must provide your local delivery address and deliveries are made around twice a week. Your order will be delivered within 5 days to your front door, so we must have access to it. No human contact required. We will drop off your order in front of your door or on your front porch and immediately message you with a delivery notice. Sorry, no deliveries to PO boxes or to apartments, condos, or homes without public access to your front door.
We strive to keep accurate counts of inventory, but being human, we occasionally get it wrong and sometimes the item you order is not available and there may be a longer wait time than usual or we may need to refund or substitute item(s) in your order. We will contact you as soon as possible if this happens. We also reserve the right to cancel an order at our discretion, if for instance, the customer details, order details, billing details, and/or shipping details do not jive and give us reason to believe the payment is not authorized or fraudulent. If this happens then the payment will be refunded.
Security & Privacy
The Tree Hugger Soap Company never shares or sells any of your personal information and any personal customer information including name, email addresses, physical addresses, phone numbers, etc. is always kept secure and private. We do not have full access to your payment information such as sensitive debit and credit card numbers. This information is encrypted and processed securely by a third party, either Square or Paypal, and is never revealed to The Tree Hugger Soap Company.
You can unsubscribe from our email newsletter at any time. Just click the "unsubscribe" button provided at the bottom of every newsletter. Email updates will be sent no more than twice monthly, or once every couple of weeks. Again, your personal information is kept secure and private and is never shared.
By creating a customer account, your order status, order history and other details will be saved for quicker checkout in the future and for reviewing previous and current order information. You can delete your customer account at any time and your personal information is always kept secure and private.
Satisfaction Guaranteed. If a purchase arrives damaged, broken, or unusable, we will replace free of charge to you. If you are unhappy or dissatisfied with a purchase for whatever reason, we will make things right and either offer a replacement, substitution, or refund. Keep in mind, however, that variations in products will occur as these are hand made by us from raw materials in small batches. Just notify us via our website or email at with your order number and information and let us know what the problem is. We want our customers to be happy because when you're happy, then we're happy!
Business Name: The Tree Hugger Soap Company®, LLC
Phone: 513.312.5199 or 513.426.4909 Fax: N/A
Location: Cincinnati, Ohio 45239 and Trenton, Ohio 45067 United States