Payment is due at time of completed order. We accept all credit cards, debit cards, and PayPal with verified billing address. We also accept personal checks with picture ID or business checks for in-person transactions. Sorry, no COD's except on wholesale or special orders.
Please allow approximately 2 days turnaround time for item(s) to be shipped or delivered. If destination is local, we reserve the right to personally hand-deliver orders and eliminate third-party shipping. We started this no contact local delivery during the beginning of the Covid epidemic and it has worked well for us, so this option will be continued until further notice. We currently ship to the contiguous US only. Sorry, we do not ship to Alaska, Hawaii, Puerto Rico, etc. Our shipping is currently flat rate at $5 and we aim to keep shipping costs as low as possible for our customers. We will notify you when your order is shipped or delivered and we usually will be able to provide a tracking number, although this is not guaranteed. Expedited, rush, or overnight shipping is currently not offered. We are not responsible for any stolen packages once delivery is confirmed. If item(s) arrive damaged or broken, we will replace free of charge. You just need to send us a picture of said damaged item and your order number. We also reuse and recycle all packing materials such as boxes, paper packing, bubble wrap, etc. that are in good condition, so don't be surprised if your item is packaged in a clean, twice-loved box that is in good condition. This is good for the environment and also helps keep shipping costs low.
Local Customer Pickup
We also have an option for local customers to pick up their order in person at a mutually agreed upon place and time during one of our scheduled farmer's markets, craft shows, or other events we attend. No minimum order. By selecting LOCAL CUSTOMER PICKUP, customers can avoid shipping costs and pick up their orders in person. If the pick up option is selected, please make sure to include your email address and phone number so we can contact you to finalize a pick up location and time. If the local pick up option is used for a non-local destination outside of the Tri-State area, then the order will be unfortunately cancelled and your payment refunded.
Free Local Delivery Promotion
We will be offering free local contactless delivery to your front door to at least December 31st, 2022, but probably longer since it has been such a hit. Orders must be a minimum of $25 and delivery address must be in Hamilton, Butler, Warren, Preble, Montgomery, Greene, Clermont, Boone, Kenton, or Campbell Counties. You must provide your local delivery address and deliveries are made around once or twice a week, depending on order volume. Your order will be delivered within 5 days to your front door, so we must have access to it. No human contact required. We will drop off your order in front of your door or on your front porch and immediately message you with a delivery notice along with a picture of your order at its destination to offer as proof of delivery. We are not responsible for any lost or stolen orders once delivery has been made. Sorry, no free deliveries to PO boxes, APO/FPO, or to apartments, condos, or homes without public access to your front door.
We strive to keep accurate counts of inventory, but being human, we occasionally get it wrong and sometimes the item you order is not available and there may be a longer wait time than usual or we may need to refund or substitute item(s) in your order. We will contact you as soon as possible if this happens. We also reserve the right to cancel an order at our discretion, if for instance, the customer details, order details, billing details, and/or shipping details do not jive and give us reason to believe the payment is not authorized or fraudulent. If this happens then the payment will be refunded.
Security & Privacy
The Tree Hugger Soap Company never shares or sells any of your personal information and any personal customer information including name, email addresses, physical addresses, phone numbers, etc. is always kept secure and private. We do not have full access to your payment information such as sensitive debit and credit card numbers. This information is encrypted and processed securely by a third party, either Square or Paypal, and is never revealed to The Tree Hugger Soap Company.
You can unsubscribe from our email newsletter at any time. Just click the "unsubscribe" button provided at the bottom of every newsletter. Email updates will be sent no more than twice monthly, or once every couple of weeks. Again, your personal information is kept secure and private and is never shared.
By creating a customer account, your order status, order history and other details will be saved for quicker checkout in the future and for reviewing previous and current order information. You can delete your customer account at any time and your personal information is always kept secure and private.
Sudisfaction Guaranteed! If a purchase arrives damaged, broken, or unusable, we will replace free of charge to you. If you are unhappy or dissatisfied with a purchase for whatever reason, we will make things right and either offer a replacement, substitution, or refund. Keep in mind, however, that variations in products will occur as these are hand made by us from raw materials in small batches. Just notify us via our website or email at TheTreeHuggerCo@gmail.com with your order number and information and let us know what the problem is. We want our customers to be happy because when you're happy, then we're happy!
Business Name: The Tree Hugger Soap Company®, LLC
Location: Cincinnati, Ohio 45239 United States